Shopify Troubleshooting

 

Orders are not importing:

  •  Check that Order Import is on under Marketplaces> Sales Channel Connections > Shopify
  •  Check that a SKU exists on the Order in Shopify
  •  Check that the order Status is Paid/Unfulfilled in Shopify 
  •  Check that the API Permissions on Shopify is Read and Write for Orders

Tracking is not posting back to Shopify after order is Shipped in Channels Manager

  • Check that the order is Paid/Unfulfilled on Shopify
  • Check that only one "location" is set on the product in Shopify
  • Check that the sku on Shopify is set to "inventory is managed by Shopify"
  • Check that no Shopify Apps related to tracking could be interfering with posting of tracking

Items are not importing:

  • Check that the product has a SKU on Shopify
  • Check that Item Import is on under the Marketplaces> Sales Channel Connections >Shopify
  • Check that the API Permissions on Shopify is Read and Write for Products
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